Refund policy

We have a 1-day return policy, which means you have 1 days after receiving your item to request a return.

To be eligible for a return or credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at titasfashionjewelry@gmail.com. Please note that returns will need to be sent to the following address: Calle San Martin Urb Santa Maria Yabucoa, PR 00767

If your return is accepted, we’ll send you a return shipping label, that you would pay. As well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at titasfashionjewelry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

As for items that are personalized, as you accept that you want it the way it was shown to you and preparation begins, you will not have the option to change your mind. Yes, the case arises that you decide to change something in the article that has already been made, you must cover the cost of materials.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically credit with us. If more than 15 business days have passed since we’ve approved your credit, please contact us at titasfashionjewelry@gmail.com.